Servidom
Servidom
Domiserve (a subsidiary of La Banque Postale) manages the entire customer journey for home services, from financing to provider matching. The core of their operation relies on a complex internal management platform used by employees to process requests. As a Product Designer, the challenge was to overhaul this internal tool to align it with the specific business needs of different departments. The goal was to transform a dense, legacy system into an optimized workstation that maximizes operational efficiency and reduces the cognitive load for the staff.
My contribution
Working on this internal platform, I led an extensive UX research phase to map out the intricate workflows of Domiserve’s employees, ensuring every design decision was rooted in operational reality. My intervention began with a comprehensive UX audit and user interviews to identify specific pain points and bottlenecks within their daily management tasks. I then translated these complex business requirements into intuitive user journeys, prioritizing clarity and data density to support the high stakes environment of the field. Through an iterative process, I developed detailed wireframes and high fidelity mockups to refine the new information architecture. Finally, I created interactive prototypes to simulate real world management scenarios, allowing for rapid validation from internal stakeholders before the final handoff to the development team.
The team
1x product designer
Year
2022
