Working on this internal platform, I led an extensive Recherche UX phase to map out the intricate workflows of Domiserve’s employees, ensuring every design decision was rooted in operational reality. My intervention began with a comprehensive UX audit and user interviews to identify specific pain points and bottlenecks within their daily management tasks. I then translated these complex business requirements into intuitive user journeys, prioritizing clarity and data density to support the high stakes environment of the field. Through an iterative process, I developed detailed wireframes and high fidelity mockups to refine the new information architecture. Finally, I created interactive prototypes to simulate real world management scenarios, allowing for rapid validation from internal stakeholders before the final handoff to the development team.